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Empirical results demonstrate that the ability to transfer knowledge contributes to the organizational performance of firms. Knowledge Management initiatives and Knowledge Management Systems can support this ability to transfer knowledge.

The specific support, to transfer knowledge, taken into consideration in this research is labeled “Expert Recommender Service” (ERS), which is the information service of counseling individuals, who could help in a business process breakdown.

For an effective knowledge transfer, the existence of same common knowledge among the parties is required as basic ground for this transfer. The participation to the same Knowledge Community, which is preliminary definable as a group of people that share a common practice, work, or interest, assures this common knowledge.

This article proposes a conceptual model of the success of the Expert Recommender Services within Knowledge Communities.